7e88 Privacy Policy – Malaysian Player Personal Data Protection

1Information We Collect

To deliver a secure, seamless, and personalized experience, 7e88 collects several categories of information from our players. We only collect what is genuinely necessary and never request more than what is needed.

Directly Provided Personal Information

• Full name as it appears on your official identity document.
• Malaysian Identity Card (MyKad) number or passport number for KYC identity verification.
• Date of birth to confirm that you meet the minimum age requirement of 18 years old.
• Email address used for account registration, communications, and account recovery.
• Mobile phone number for two-factor authentication and transaction notifications.
• Current residential address for compliance and KYC verification purposes.
• Bank account or digital wallet details registered for processing deposits and withdrawals.

Automatically Collected Information

• IP address, browser type, operating system, and device information used to access the platform.
• Gaming session data including date, time, game type, and results for audit and dispute resolution purposes.
• Complete financial transaction logs including deposits, wagering, and withdrawals.
• Usage behavioral data such as pages visited, session duration, and navigation patterns for platform improvement.

2How We Collect Your Data

7e88 collects your information through several distinct channels, each designed to ensure your data is transferred securely and with your full knowledge.

• Account registration form — Basic information is collected when you first register on the 7e88 platform.
• KYC Process — Identity verification documents are securely collected through an SSL-encrypted upload portal.
• Financial transactions — Payment information is collected when you make a deposit or request a withdrawal via supported payment methods.
• Customer support communications — When you contact the 7e88 support team, the content of that conversation is stored for reference and service quality improvement purposes.
• Cookie technology and session monitoring — Behavioural data is collected automatically as you browse and use the platform.
• Mobile App — The 7e88 app for Android and iOS collects device information necessary for proper functionality, including OS version and unique device identifiers.

3Purpose of Data Use

Every piece of information we collect has a clear and legitimate purpose. 7e88 does not use player data for unrelated purposes without your explicit prior consent.

Beyond the purposes stated above, 7e88 may use your information to send marketing communications about promotions, bonuses, and platform updates — but only if you have given your consent to receive such communications during registration or through your account settings.

4Information Sharing

7e88 does not sell, rent, or trade players' personal information to any third party for commercial purposes. However, there are limited situations where data sharing is necessary and legally permissible.

• Game service providers — Partner game developers may receive the session data required to enable games to function, but they do not receive your full personally identifiable information.
• Payment processors — Registered payment gateways such as FPX and DuitNow receive the information required to securely process your financial transactions.
• Legal authorities — 7e88 may disclose player information if required by court order, law enforcement agency directive, or legitimate regulatory compliance requirements.
• Fraud prevention services — Limited information may be shared with authorised identity verification and fraud prevention service providers to protect platform security and all players.
• Business transfers — In the event of a merger, acquisition, or asset sale, player data may be transferred to the new entity, subject to prior notice being given to the affected players.

5Data Security & Encryption

Protecting your personal information is one of 7e88's highest priorities. We continuously invest in security infrastructure to ensure your data remains safe from cyber threats, unauthorized access, and data breaches.

• All communications between your browser or app and the 7e88 servers are protected by 256-bit SSL/TLS encryption — the same security standard used by leading banking institutions.
• Sensitive data such as KYC information and financial details are stored in AES-256 encrypted databases and are only accessible by authorized personnel with a legitimate business need.
• Enterprise-grade intrusion detection systems (IDS) and firewalls protect the 7e88 server infrastructure from cyber attacks at all times.
• Internal security audits are conducted quarterly, while independent third-party penetration testing is performed at least once a year.
• Two-factor authentication (2FA) is available for all player accounts and is strongly recommended as an added layer of protection.
• Data backups are performed automatically every day to separate secure data centers to ensure rapid recovery in the event of any unforeseen incident.

6Cookies & Tracking Technologies

7e88 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how players interact with our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies Used

• Essential cookies — Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — Collects information on how players use the platform (e.g. most frequently visited pages) to help us improve the user experience.
• Functional cookies — Saves your preferences such as language and display settings so you do not need to reconfigure them every time.
• Analytics cookies — Helps us understand aggregated, anonymised usage patterns for ongoing platform improvement purposes.

You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect certain features of the 7e88 platform.

7Data Retention Period

7e88 does not retain your personal information longer than necessary for the stated purposes or as required by applicable law. Our data retention policy is as follows:

• Active account data — Retained for the duration your account is active and for a period of 7 years after account closure to meet compliance and financial audit requirements.
• Financial transaction records — Retained for a minimum of 7 years in accordance with anti-money laundering (AML) legal requirements and financial regulations.
• KYC Documents — Retained for the duration of the active account and 5 years after account closure or the date of the last transaction, whichever is later.
• Session logs & game data — Retained for 90 days for dispute resolution purposes, after which it is automatically deleted or anonymised.
• Support communications — Retained for 2 years after a conversation is resolved for quality control and reference purposes.

Once the designated retention period has expired, your data will be securely deleted or fully anonymized so that it can no longer be linked back to you.

8Player Rights Over Personal Data

As a 7e88 player, you hold certain rights regarding your personal information, all of which we fully respect. To exercise any of these rights, contact our support team and your request will be processed within 14 business days.

9Children's Privacy

The 7e88 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

If we discover that a minor's information has been collected without our knowledge, that data will be deleted immediately and the account will be closed. Parents or guardians who become aware that their child has registered on the 7e88 platform are urged to contact our support team right away.

10Privacy Policy Amendments

7e88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any material amendments will be communicated to you via your registered email or in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date shown at the top of this page indicates when this Privacy Policy was last revised. Your continued use of the 7e88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We therefore encourage you to review this page periodically.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the 7e88 privacy team is here to help. We are committed to responding within 5 business days for all privacy-related inquiries.

• Privacy Email: [email protected]
• General Support: [email protected]
• Response Time: 24 hours a day, 7 days a week for critical issues; 5 working days for data-related requests.

You may also use the live chat available within the 7e88 platform for privacy inquiries that do not require disclosure of sensitive documents. For data rights requests such as access, correction, or deletion, please contact us via the email registered to your account for identity verification purposes.